Orange ™   Setup
  questions

Questions and answers about Setup.





   How do I know if my phone can use WAP, Internet, GPRS or Photo Messaging services?
   How do I activate GPRS or Photo Messaging on my account?
   How do I get an Orange Email address?
   How much does WAP cost?
   Can I get my email when I'm outside the UK?
   What is GPRS?
   What is a megabyte?
   What is POP3?
   How does POP3 email work on my phone?
   Why can't I get Hotmail on my phone?
   What is WAP email?
   Should I use WAP or POP3 to access email on my phone? What's the difference?
   What if I want to set up a couple of email accounts to access on my phone, PDA or laptop?
   What is HSD?
   What's an ISP?
   What do I need to access the internet whilst on the move?
   Which Dialup connections should I choose on my laptop?
   What is an HTML browser?
   What is Bluetooth™?
   Who can I call if I have problems Setup?
   What if I lose or have already lost any of my settings?
   I used to be able to access WAP, but now I can't. What should I do?



General

Q: How do I know if my phone can use WAP, Internet, GPRS or Photo Messaging services?
A: This information should be in your user guide. If you've misplaced or lost your phone user guide, simply visit the 'Your Phone' of the Orange website and your user guide can be accessed there, once you have selected your phone.
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Q: How do I activate GPRS or Photo Messaging on my account?
A: To activate GPRS or Photo Messaging on your account, please call 150 from your Orange phone if you are a Pay Monthly customer, or 451 if you are a Pay-as-you-go customer.
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Q: How do I get an Orange Email address?
A: To register visit www.orange.co.uk and follow the link to 'email & messaging'. You will see the sign in page with the option 'register your details'. Click on this option and complete the details. Once registered, you need to click on the email link to set up an e-mail address. If you have any problems registering, please call 439 from your Orange phone. Calls to 439 are charged at 50p per minute.
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Q: How much does WAP cost?
A: Charges for using WAP depend on your Service Plan. If you are a Pay Monthly customer, Orange recommends subscribing to Orange World Access. For more information, visit the 'Your Phone' section of the Orange website, select 'multimedia services' and 'Orange World'.
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Q: Can I get my email when I'm outside the UK?
A: You can access your email, the internet and WAP when outside of the UK, in the countries where Orange has partner networks that support data transfer.

Before travelling you'll need to check that your phone is enabled for data and international roaming by calling 150 if you are a pay monthly customer, or 451 if you are a Pay-as-you-go customer, at least 24 hours before you travel.

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What is... and how does it work?

Q: What is GPRS?
A: GPRS (General Packet Radio Service) provides an alternative way to:
  • access wap
  • send or receive emails
  • browse the Internet
Unlike other voice and data calls, GPRS is charged by how much data (in megabytes) you send and receive, rather than by the amount of time you are connected. You can remain connected for as long as you like, but you will only be charged when data is transferred.

To register for GPRS services, please call 150 from your phone if you are a Pay Monthly customer, or 451 if you are a Pay-as-you-go customer.

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Q: What is a megabyte?
A: A megabyte of data equals approx. 100 emails without attachments or 20 web pages or 1200 WAP pages.
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Q: What is POP3?
A: POP3 stands for Post Office Protocol 3, and is a way of retrieving emails directly from an email server. Many email providers use the POP3 Protocol, such as Orange. Some, like Hotmail, do not.
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Q: How does POP3 email work on my phone?
A:
  • If you have a POP3 compatibile handset, the software is built into your phone.
  • You'll need a POP3 email account, for example with Freeserve or an Orange Email account.
  • Your email is held on an email server and when you connect, the email is downloaded to your phone
  • Emails can be composed before you connect, so you only pay when you send or receive email
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Q: Why can't I get Hotmail on my phone?
A: Hotmail can be accessed via WAP or the internet. Hotmail doesn't use POP3, so it won't work through the POP3 messaging menus on your phone, or by using an email application, such as Outlook.
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Q: What is WAP email?
A: If you have a phone that supports WAP, it will be pre-configured to access Orange World (WAP) services including Orange Email. You can also access other email accounts - Hotmail, Freeserve, Yahoo, AOL and most other email providers with a WAP email site. To register for Orange Email, visit www.orange.co.uk and follow the link to 'email & messaging'. You will see the sign in page with the option 'register your details'. Click on this option and complete the details. Once registered, you need to click on the email link to set up an e-mail address. If you have any problems registering, please call 439 from your Orange phone. Calls to 439 are charged at 50p per minute.
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Q: Should I use WAP or POP3 to access email on my phone? What's the difference?
A: It depends upon your preference and your general email needs. If your phone has a built-in POP3 email client or you use your phone to connect with another device such as your laptop or PDA, it is usually preferable to use POP3. With POP3, you can send and receive emails with attachments (dependent on your device capabilities) and, as the settings are stored in your device, you do not need to sign in each time you want to use the service.

Some handsets, devices and email accounts do not support POP3 (e.g. Hotmail), so you would need to use WAP in order to access your email.

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Q: What if I want to set up a couple of email accounts to access on my phone, PDA or laptop?
A: Simply follow the same steps on Setup for each account. Once set up, you'll just need to switch between them when you want to send and receive email from each account.
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Q: What is HSD?
A: High Speed Data is a complementary technology to GPRS, but unlike GPRS, you are charged for the time you are connected. HSD transfers data at the speed of 28.8kbps, almost three times as fast as a standard data connection.

If you wish to use HSD, details on how to configure your device or phone are under the phone and device compatibility section of Setup.

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Q: What's an ISP?
A: An ISP is an Internet Service Provider, for example Freeserve, and an provides you with a connection to the Internet. You may have several email accounts, but only one ISP. When you use Orange GPRS to access email or the Internet, Orange acts as your ISP.
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Q: What do I need to access the internet whilst on the move?
A: In order to access the Internet while on the move you need:
  • a laptop or PDA and a mobile phone to act as the modem
OR

  • a mobile phone with a built-in browser (e.g. Orange SPV or Sony Ericsson P800)
AND

  • an account with an ISP if you wish to connect to the internet using a dial-up connection (pay per time online)
OR

  • access to Orange GPRS
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Q: Which Dialup connections should I choose on my laptop?
A: If you choose to use Orange GPRS as your ISP to access the Internet, the dialup connection you will need to use will be Orange_GPRS. If you choose to use another ISP (e.g. Freeserve), the connection will be called Mobile_.
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Q: What is an HTML browser?
A: HTML is the program language used represent text and images on web pages. If your phone has an HTML browser, you can view the Internet on your phone.
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Q: What is Bluetooth™?
A: Bluetooth™ allows you to make wireless connections between various devices. It works on a low powered radio connection and can connect laptops, phones and PDAs without the need for cables. Because Bluetooth™ acts in all directions, unlike Infrared, the devices don't need to be pointing directly at each other.

To create a secure connection between devices using Bluetooth™, you will need to exchange Bluetooth™ passcodes with the device you are connecting to for the first time. This operation is called 'pairing'. It ensures that your phone connects with the correct device and not another within the vicinity. When Bluetooth™ is activated on your phone, it gives out radio waves around the phone, which senses its partner Bluetooth™ device.

For further instructions on how to set up Bluetooth™, refer to your phone or device user guide

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Help

Q: Who can I call if I have problems Setup?
A: If you have any questions or problems with Setup or Mobile Email please call 156 from your Orange phone if you are a Pay Monthly customer, or 451 if you are a Pay-as-you-go customer.
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Q: What if I lose or have already lost any of my settings?
A: If you have lost your settings for WAP, bookmarks, e-mail, or Internet, simply re-send them by using Setup.
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Q: I used to be able to access WAP, but now I can't. What should I do?
A: You may have lost your settings by switching phones or by accidentally changing them while scrolling through your phone's menu. Try sending your WAP settings to your phone through Setup. If this doesn't work, try turning your handset off, removing the battery for about ten seconds, then place it back on your phone, it turn it on and retry connecting. If you still cannot access WAP, call 156 from your Orange phone if you are a Pay Monthly customer, or 451 if you are a Pay-as-you-go customer.